FAQ

We try and have all of our items ready for dispatch within two working days of your order. Sometimes with demand this can stretch out another day or so.

Yes, pick up is available from our Smithfield factory by appointment only. There are no products on display as all items are custom made, but clients are welcome to pick up their products.

No. Since ALL our products are made by us, on our own machines we are able to reduce production time significantly.

Please email us immediately and we will try our best to amend this for you. Generally if it is within 24 hours of ordering we should be able to change it.

All orders are shipped by Australia Post. We have two options, standard and express. Please specify your preference at check out.

Standard Shipping – up to 5 working days from dispatch – $12
Express Shipping – 1-3 working days from dispatch – $20
Pick Up – For free.

Unfortunately as all of our products are custom made, we don’t accept cancellations or returns.